We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you would like to request a refund, please open a “Refund Request” support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
We cannot offer refunds on renewal payments. We will send you an email 2 weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
We cannot offer refunds if you have purchased the plugin/subscription, and after installing and testing the plugin, have found that it will not work for your business or required setup.
We cannot offer refunds if you have purchased the All Access Pass.
We offer refund if you have found an issue related to the purchased product that we are unable to resolve which makes the system unusable and you should be already have contacted our support team and allowed us to attempt to resolve your issue(s) but we couldn’t.
Please note, technical issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
You agree to deactivate and uninstall the plugin from your site if a refund is granted.
Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.